Purpose – This paper attempts to demonstrate the power of six sigma, a disciplined approach to improving product, process or service quality, in the service industry. Design/methodology/approach – The paper presents the basic features that characterize six sigma followed by a simple...

Purpose This paper aims to unearth the essential components of Six Sigma for successful deployment and sustainment of service quality in four different organizations in the United Arab Emirates (UAE). More specifically, the paper is intended to determine the motivation to apply Six Sigma, Voice...

Purpose – The aim of this paper is to present the results from an empirical investigation of Six Sigma in the Indian software industry Design/methodology/approach – The paper begins with a review of literature of Six Sigma and its role in the software industry. The importance of Six Sigma in...

Purpose – The purpose of this paper is to identify the quality initiatives implemented in UK manufacturing small and medium‐sized enterprises (SMEs) and to perform a comparative analysis of quality management practices within Six Sigma firms against the non‐Six Sigma manufacturing SMEs....

Purpose – This paper aims to present the role that leading engineering and business schools will play for the future development of Six Sigma. Design/methodology/approach – This is a viewpoint article and the material presented in this article is based on the author's experience in the field...

Purpose – This paper aims to present the viewpoints from a number of leading practitioners and academics on the subject “Can Six Sigma be effectively deployed in small and medium‐sized enterprises (SMEs)?”. Design/methodology/approach – A number of academics and practitioners were...

Purpose – This paper aims to present the fundamental and critical differences between two of the most powerful philosophies of modern quality management. Design/methodology/approach – The approach taken was to form a panel of leading academics and practitioners who are familiar with both the...

Purpose – This paper, a case study, aims to illustrate the application of lean six sigma in a call centre of a service industry corporation. Design/methodology/approach – The study draws on process information and primary data from a real project. Findings – The study describes...

Purpose – The purpose of this paper is to present the fundamental and critical differences between two of the most powerful methodologies in a process excellence initiative in any organisation. Design/methodology/approach – The approach taken was to collate opinions from a number of leading...

Purpose – The purpose of this paper is to critically evaluate whether Lean Six Sigma (LSS) can be a powerful business improvement methodology for improving the efficiency and effectiveness of higher education institutions (HEIs). The paper will also explore the fundamental challenges, barriers...