The advent of Web 2.0 or social media technologies gives travelers a chance to access quickly and conveniently to a mass of travel-related information. This study investigates the importance of social media in travel process in three different phases (pre-visit, on site, post-visit) from the...

Organizations which provide electronic services do not have a logically structured strategy for implementing Customer Knowledge Management through Social media (SCKM). By assessing the position of SCKM, organizations can have a clear understanding of their maturity level and find their future...

In the present generation, the web domain is the most rising and open knowledge medium. The Web Domain consists of contents for numerous areas, including multimedia, organized, semi-structured and unstructured data, which are accessible on the web to users with knowledge that is relevant. But...