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"Untact" : a new customer service strategy in the digital age
Lee, Sang M.; Lee, Donhee - In: Service business 14 (2020) 1, pp. 1-22
Persistent link: https://www.econbiz.de/10012172751
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Key success factors for mobile app platform activation
Lee, Sang M.; Kim, Na Rang; Hong, Soon Goo - In: Service business 11 (2017) 1, pp. 207-227
Persistent link: https://www.econbiz.de/10011722731
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Success factors of platform leadership in web 2.0 service business
Lee, Sang M.; Kim, Taewan; Noh, Yonghwi; Lee, Byungku - In: Service business : an international journal 4 (2010) 2, pp. 89-103
Persistent link: https://www.econbiz.de/10003983358
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An integrative research framework for the online social network service
Lee, Sang M.; Chen, Liqiang - In: Service business 5 (2011) 3, pp. 259-276
Persistent link: https://www.econbiz.de/10009535235
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Disability users' evaluation of the web accessibility of SNS
Lee, Sang M.; Hong, Soon-Goo; An, Dong-Han; Lee, Hyun-Mi - In: Service business 8 (2014) 4, pp. 517-540
Persistent link: https://www.econbiz.de/10010469728