This study investigates two critical research questions: (1) how is consumers’ electronic word-of-mouth (e-WOM) behavior influenced by firms’ strategic actions, and (2) how does consumers’ e-WOM behavior mediate the relationship between strategic actions and firm online performance? We...

Online peer-to-peer (P2P) lending has rapidly emerged as an alternative to traditional bank financing. In contrast to traditional financing models, a borrower in online P2P lending, typically a small- and medium-size enterprise (SME), receives funds from multiple investors through a platform....

Continued use of retracted articles amplifies the adverse consequences of propagating questionable knowledge. Because traditional approaches have not been adequate in alleviating continued use of retracted articles, scholars have called for the use of social media to aid in disseminating...

An increasingly popular trend in online businesses is the adoption of the freemium model, in which premium features are provided along with free features. By providing free features to a large fraction of users and by managing the social interactions between users and their friends, online...