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Thirty years of service failure and recovery research : thematic development and future research opportunities from a social network perspective
Liu, Dong; Zhao, Yanhui; Wang, Guocai; Schrock, Wyatt A.; … - In: Journal of service research 27 (2024) 2, pp. 268-282
Persistent link: https://www.econbiz.de/10014580436
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Diversity in online self-organizing teams : longitudinal evidence from an open innovation community
Ma, Jifeng; Lu, Yaobin; Gong, Yeming; Li, Ran - In: Management decision 62 (2024) 1, pp. 219-239
Persistent link: https://www.econbiz.de/10014465929
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Marketing China to U.S. travelers through electronic word-of-mouth and destination image : taking Beijing as an example
Li, Ran; Luo, Zhenpeng; Bilgihan, Anil; Okumus, Fevzi - In: Journal of vacation marketing 27 (2021) 3, pp. 267-286
Persistent link: https://www.econbiz.de/10012593253
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How managerial responses to online reviews affect customer satisfaction : an empirical study based on additional reviews
Zhao, Yan; Wen, Lingling; Feng, Xiangnan; Li, Ran; Lin, … - In: Journal of retailing and consumer services 57 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012305219
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Investigating the effect of social media application on firm capabilities and performance : the perspective of dynamic capability view
Ye, Yu; Yu, Qionglei; Zheng, Yongjun; Zheng, Yi - In: Journal of business research : JBR 139 (2022), pp. 510-519
Persistent link: https://www.econbiz.de/10013194226