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The booking purchase process in B2C tourism online from the perspective of the quality-satisfaction-loyalty value chain has scarcely been investigated. The measurement models of the variables are not unified and essential variables, as transaction costs, need more research in order to achieve a...
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This document is a catalogue of web services providing data on global trade. It updates to March 2010 the first edition … contacts with service providers, trial runs, and interviews with users. Services listed herein offer data on imports and … released in transactional or statistical format and may have a national or multi-national scope. Services on trade transactions …
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Many companies try to adopt a service-oriented perspective when developing new offerings by posing the question of how the creation of value jointly with customers can be improved. This requires a holistic view of customers beyond retrospective methods such as surveys. Observations of everyday...
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