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Social Web
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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Journal of service research
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ECONIS (ZBW)
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The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
Bacile, Todd J.
;
Wolter, Jeremy S.
;
Allen, Alexis M.
; …
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 60-81
Persistent link: https://www.econbiz.de/10011949553
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How online incivility affects consumer engagement behavior on brands' social media
Wolter, Jeremy S.
;
Bacile, Todd J.
;
Xu, Pei
- In:
Journal of service research
26
(
2023
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10014246197
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