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Customer experience management : asking the right questions
Hodgkinson, Ian R.
;
Jackson, Thomas
;
West, Andrew A.
- In:
The journal of business strategy
43
(
2022
)
2
,
pp. 105-114
Persistent link: https://www.econbiz.de/10013392206
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"Are you having a laugh?" : detecting humorous expressions on social media : an exploration of theory, current approaches and future work
Elayan, Suzanne
;
Sykora, Martin
;
Jackson, Thomas
; …
- In:
International journal of information technology and …
21
(
2022
)
1
,
pp. 115-137
Persistent link: https://www.econbiz.de/10013256101
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The power of emotions : leveraging user generated content for customer experience management
Sykora, Martin
;
Elayan, Suzanne
;
Hodgkinson, Ian R.
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 997-1006
Persistent link: https://www.econbiz.de/10013185069
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