Management research has increasingly explored the domains of ecosystems, platforms, and open/user/distributed innovation - governance structures focused on engaging with external communities. While these research areas include substantial empirical and theoretical work and share notable...

Studies of online word of mouth have frequently posited---but never systematically conceptualized and explored---that the level of disagreement among existing product reviews can impact the volume and valence of future reviews. We develop a theoretical framework of disagreement in online WOM...

User communities represent a unique organizing structure for the exchange of ideas and knowledge. They are organizations composed primarily of users working collaboratively, voluntarily, and with minimal oversight to freely and openly develop and exchange knowledge around a common artifact. The...

Online knowledge-sharing communities are important arenas for the development and exchange of knowledge; both firm participation and sponsorship in communities are increasing, as is scholarly interest in understanding how interactions between members shape subsequent participation. We contribute...