The paper applies economic theories to give an overview of the emerging phenomenon of digital personal assistants (DPAs). A DPA is an intelligent automated system that interacts with the user through a dialogue in natural language, and meanwhile applying third-party services to obtain...

International trade is subject to information incompleteness. Firms must therefore engage in a costly search process to find business partners. Online platforms can reduce these search costs and thereby favor firms exports. We examine whether this is actually the case and the underlying...

This article discusses the impact of social media and new technologies of participation on citizen participation in lawmaking. This article focuses on electronic petitioning and examines how Uber, a controversial ride-sharing digital platform, has employed a traditional instrument of civic...

This paper investigates the nature of digital trust in the context of P2P collaborative consumption platforms. We have analyzed data from the website Trustpilot (N=5,606), survey data from users of the online sharing platform Airbnb (N=232), and data retrieved from an online experiment conducted...

We consider the merits of the recent EU’s Digital Markets Act from the perspective of innovation and value creation. We conceptualize innovation as new interactions being created by the digital platform leading to ‘value creation’, in contrast to facilitating existing interactions or...

The results of this study revealed a correlation between leaders' personality traits and levels of organizational commitment in Apparel and/or Consumer Packaged Goods organizations. Data were collected from 50 leaders in these organizations, along with 204 of their associates in the New York and...

Online feedback mechanisms harness the bi-directional communication capabilities of the Internet in order to engineer large-scale word-of-mouth networks. Best known so far as a technology for building trust and fostering cooperation in online marketplaces, such as eBay, these mechanisms are...