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~subject:"Social Web"
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Social Web
Consumer behaviour
63
Konsumentenverhalten
59
Customer satisfaction
32
Service quality
30
Relationship marketing
29
Beziehungsmarketing
28
Dienstleistungsqualität
27
Kundenzufriedenheit
25
Hospitality industry
19
Social web
19
Gastgewerbe
17
Hotel industry
15
Hotellerie
14
Viral marketing
14
Virales Marketing
14
Internet marketing
13
Online-Marketing
13
Tourismus
12
Confidence
11
Tourism
11
Brand image
10
Customer loyalty
10
Gastronomie
10
Online retailing
10
Online-Handel
10
Restaurant industry
10
Vertrauen
10
Emotion
9
Hospital
9
Krankenhaus
9
Brand management
8
Customer integration
8
Generation Y
8
Innovation
8
Kundenintegration
8
Markenimage
8
Tourism industry
8
Tourismuswirtschaft
8
Brand
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Article
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English
19
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Bilgihan, Anil
16
Okumus, Fevzi
9
Kandampully, Jay
5
Nusair, Khaldoon
4
Barreda, Albert
2
Barreda, Albert A.
2
Cobanoglu, Cihan
2
Sukhu, Anupama
2
Zhang, Tingting Christina
2
Aksoy, Lerzan
1
Bai, Jingyi
1
Berezina, Katerina
1
Bouquiaux, Lucille
1
Cheng, Xusen
1
Díaz-Fernández, M. Carmen
1
Fu, Shixuan
1
Gao, Jie
1
González-Rodríguez, M. Rosario
1
Hammedi, Wafa
1
Kageyama, Yoshimasa
1
Kour, Gurpreet
1
Leong, Man Wai Aliana
1
Li, Ran
1
Lorenz, Melanie
1
Luo, Zhenpeng
1
Marti, Candice L.
1
Park, Hyejin
1
Peng, Cheng
1
Riel, Allard C. R. van
1
Seo, Soobin
1
Shi, Fangfang
1
Sun, Jianshan
1
Xu, Yu
1
Zhang, Ting Ting Christina
1
Zhang, Ye
1
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Tourism management : research, policies, practice
4
Journal of service management
3
International journal of contemporary hospitality management
2
International journal of quality and service sciences
1
International journal of services, economics and management
1
Journal of destination marketing & management
1
Journal of hospitality marketing & management
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
1
Journal of vacation marketing
1
Journal of vacation marketing : an international journal
1
Services marketing quarterly
1
Tourism review : the official journal of the AIEST
1
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19
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1
Generation Y's dining information seeking and sharing behavior on social networking sites : an exploratory study
Bilgihan, Anil
;
Peng, Cheng
;
Kandampully, Jay
- In:
International journal of contemporary hospitality management
26
(
2014
)
3
,
pp. 349-366
Persistent link: https://www.econbiz.de/10010358470
Saved in:
2
Towards a unified customer experience in online shopping environments : antecedents and outcomes
Bilgihan, Anil
;
Kandampully, Jay
;
Zhang, Tingting Christina
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 102-119
Persistent link: https://www.econbiz.de/10011558938
Saved in:
3
Guest editorial: Connections, communities, and collaboration : service sustainability in the digital age
Aksoy, Lerzan
;
Riel, Allard C. R. van
;
Kandampully, Jay
- In:
Journal of service management
24
(
2013
)
3
,
pp. 220-222
Persistent link: https://www.econbiz.de/10009765066
Saved in:
4
Online customer engagement : creating social environments through brand community constellations
Hammedi, Wafa
;
Kandampully, Jay
;
Zhang, Ting Ting Christina
- In:
Journal of service management
26
(
2015
)
5
,
pp. 777-806
Persistent link: https://www.econbiz.de/10011503583
Saved in:
5
Why post on social networking sites (SNS)? : examining motives for visiting and sharing pilgrimage experiences on SNS
Park, Hyejin
;
Seo, Soobin
;
Kandampully, Jay
- In:
Journal of vacation marketing : an international journal
22
(
2016
)
4
,
pp. 307-319
Persistent link: https://www.econbiz.de/10011634775
Saved in:
6
Developing a brand structure pyramid model for travel-related online social networks
Barreda, Albert
;
Nusair, Khaldoon
;
Bilgihan, Anil
; …
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
4
,
pp. 49-70
Persistent link: https://www.econbiz.de/10010226559
Saved in:
7
Generation Y travelers’ commitment to online social network websites
Nusair, Khaldoon
;
Bilgihan, Anil
;
Okumus, Fevzi
; …
- In:
Tourism management : research, policies, practice
35
(
2013
),
pp. 13-22
Persistent link: https://www.econbiz.de/10009687045
Saved in:
8
Why travellers share information online : a model of trust, innovativeness and loyalty in Generation Y travellers
Sukhu, Anupama
;
Bilgihan, Anil
- In:
International journal of services, economics and management
6
(
2014
)
2
,
pp. 115-131
Persistent link: https://www.econbiz.de/10010432185
Saved in:
9
The role of trust in creating positive word of mouth and behavioral intentions : the case of online social networks
Barreda, Albert A.
;
Bilgihan, Anil
;
Kageyama, Yoshimasa
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
1
,
pp. 16-36
Persistent link: https://www.econbiz.de/10011289292
Saved in:
10
Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews
Berezina, Katerina
;
Bilgihan, Anil
;
Cobanoglu, Cihan
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 1-24
Persistent link: https://www.econbiz.de/10011453950
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