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Social Web
Supply chain
40,986
Lieferkette
40,312
Relationship marketing
31,445
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30,785
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19,436
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18,008
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17,935
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9,481
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7,787
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7,670
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5,776
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5,755
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5,704
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5,083
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4,905
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4,266
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4,075
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4,064
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4,009
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3,771
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3,763
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3,757
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3,709
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3,575
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3,523
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3,468
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3,196
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3,113
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3,076
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Loureiro, Sandra Maria Correia
17
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14
Agnihotri, Raj
13
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12
Martínez-López, Francisco J.
11
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10
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9
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9
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9
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9
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8
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8
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Itani, Omar S.
7
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7
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7
Thaichon, Park
7
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6
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6
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6
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6
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6
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6
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6
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6
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6
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6
Ko, Eunju
6
Kumar, Vikas
6
Luoma-aho, Vilma
6
Muhammad Anshari
6
Rahman, Zillur
6
Ritschel, Falk
6
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AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
American Marketing Association
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1
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1
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1
Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen
1
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1
Galileo Press
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1
Helmut-Schmidt-Universität/Universität der Bundeswehr Hamburg
1
IT4Fashion <6., 2016, Florenz>
1
Interdisciplinary Information Management Talks <28., 2020, Kutná Hora>
1
Interdisziplinäre Tagung des Forschungsnetzwerkes Europäische Kulturen in der Wirtschaftskommunikation <17., 2017, Frankfurt am Main>
1
International Conference on Advances in National Brand and Private Label Marketing <10., 2023, Barcelona>
1
International Conference on Advances in National Brand and Private Label Marketing <11., 2024, Oxford>
1
International Conference on Research on National Brand & Private Label Marketing <4., 2017, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <5., 2018, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <6., 2019, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <9., 2022, Barcelona>
1
International Federation for Information Processing / Working Group Co-Operation Infrastructure for Virtual Enterprises and Electronic Business
1
Internationale und Interdisziplinäre Jahrestagung des Forschungsnetzwerks Europäische Kulturen in der Wirtschaftskommunikation <19., 2019, Wien>
1
ItAIS <20., 2023, Turin>
1
National Bureau of Economic Research
1
Oxford Economics Ltd.
1
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1
Springer International Publishing
1
Springer-Verlag GmbH
1
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1
Trauner Verlag + Buchservice
1
Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
1
Wissenschaftliche Konferenz Eventforschung <3, 2011, Chemnitz>
1
Working Conference on Virtual Enterprises <12, 2011, São Paulo>
1
Workshop on E-Business <10, 2011, Schanghai>
1
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Journal of business research : JBR
121
Journal of retailing and consumer services
116
International journal of internet marketing and advertising : IJIMA
50
Industrial marketing management : the international journal for industrial and high-tech firms
46
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
43
The journal of product & brand management
40
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
34
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
30
International journal of electronic marketing and retailing : IJEMR
29
The journal of brand management : an international journal
29
Asia Pacific journal of marketing and logistics
28
Journal of internet commerce
28
Journal of strategic marketing
27
Technological forecasting & social change : an international journal
27
Journal of promotion management : innovations in planning and applied research
26
Business horizons
23
International journal of hospitality management
22
Marketing intelligence & planning
22
SpringerLink / Bücher
20
The journal of services marketing
20
Electronic commerce research
18
Journal of marketing communications
18
Journal of service management
18
International journal of business information systems : IJBIS
17
Journal of marketing
17
Psychology & marketing
17
The journal of business & industrial marketing
17
Cogent business & management
16
International journal of contemporary hospitality management
16
International journal of electronic customer relationship management : IJECRM
16
Journal of electronic commerce research : JECR
16
Journal of marketing management : JMM ; journal of the Academy of Marketing
16
Journal of marketing management : MM
16
European journal of marketing
14
International journal of electronic commerce : IJEC
14
International journal of technology marketing : IJTMkt
14
Journal of fashion marketing and management
14
Journal of global marketing
14
Journal of hospitality marketing & management
14
The service industries journal
14
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ECONIS (ZBW)
3,035
EconStor
1
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1
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date (oldest first)
1
The effects of online incivility and consumer-to-consumer interactional
justice
on complainants, observers, and service providers during social media service recovery
Bacile, Todd J.
;
Wolter, Jeremy S.
;
Allen, Alexis M.
; …
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 60-81
Persistent link: https://www.econbiz.de/10011949553
Saved in:
2
An exploration of logistics-related customer service provision on Twitter : the case of e-retailers
Bhattacharjya, Jyotirmoyee
;
Ellison, Adrian
;
Tripath, Sonali
- In:
International journal of physical distribution & …
46
(
2016
)
6/7
,
pp. 659-680
Persistent link: https://www.econbiz.de/10011589471
Saved in:
3
When social media delivers customer service : differential customer treatment in the airline industry
Gunarathne, Priyanga
;
Rui, Huaxia
;
Seidmann, Abraham
- In:
Management information systems : mis quarterly
42
(
2018
)
2
,
pp. 489-520
Persistent link: https://www.econbiz.de/10011878404
Saved in:
4
Whose and what social media complaints have happier resolutions? : evidence from Twitter
Gunarathne, Priyanga
;
Rui, Huaxia
;
Seidmann, Abraham
- In:
Journal of management information systems : JMIS
34
(
2017
)
2
,
pp. 314-340
Persistent link: https://www.econbiz.de/10011764483
Saved in:
5
Handling consumer messages on social networking sites : customer service or privacy infringement?
Demmers, Joris
;
Dolen, Willemijn M. van
;
Weltevreden, …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
1
,
pp. 8-35
Persistent link: https://www.econbiz.de/10011848488
Saved in:
6
Does active service intervention drive more complaints on social media? : the roles of service quality and awareness
Sun, Shujing
;
Gao, Yang
;
Rui, Huaxia
- In:
Journal of management information systems : JMIS
38
(
2021
)
3
,
pp. 579-611
Persistent link: https://www.econbiz.de/10012804160
Saved in:
7
Healthcare services with social customer relationship management enabled
Fakhrus Syazwan Salleh
;
Muhammad Anshari
;
Mohammad …
- In:
Customer relationship management : methods, …
,
(pp. 263-283)
.
2024
Persistent link: https://www.econbiz.de/10015072685
Saved in:
8
Racial bias in customer service : evidence from twitter
Gunarathne, Priyanga
;
Rui, Huaxia
;
Seidmann, Abraham
- In:
Information systems research : ISR
33
(
2022
)
1
,
pp. 43-54
Persistent link: https://www.econbiz.de/10013188240
Saved in:
9
The power of identity cues in text-based customer service : evidence from Twitter
Gao, Yang
;
Rui, Huaxia
;
Sun, Shujing
- In:
MIS quarterly
47
(
2023
)
3
,
pp. 983-1014
Persistent link: https://www.econbiz.de/10014422566
Saved in:
10
Blogging effects across supplier, retailer, and customer
Prasad, Shantanu
- In:
Journal of marketing communications
27
(
2021
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10012424753
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