Online mental healthcare platforms have flourished during the COVID-19 pandemic, but the media choice in online physician-patient interactions has still been a conundrum for all stakeholders. As an essential service design element, communication media could affect patient revisit, which in turn...

Fake news is increasingly prevalent on social media, and the anonymity of the Internet is a major enabler. Social media platforms seek to reduce online anonymity with identity verification by verifying user identities with email addresses, phone numbers, or government-issued photo...