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The impact of uncertainty avoidance, social norms and innovativeness on trust and ease of use in electronic customer relationship management
Hwang, Yujong - In: Electronic markets : the international journal on … 19 (2009) 2/3, pp. 89-98
Persistent link: https://www.econbiz.de/10009534592
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When observers of customer incivility revisit the restaurant : roles of relationship closeness and norms
Hwang, Yoo Hee; Wang, Xingyu; Guchait, Priyanko - In: International journal of contemporary hospitality management 34 (2022) 11, pp. 4227-4244
Persistent link: https://www.econbiz.de/10013413354
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When social class and social norms shape word of mouth about eco-friendly tourism businesses
Hwang, Yoo Hee; Moon, Hyoungeun - In: Journal of vacation marketing 29 (2023) 2, pp. 175-188
Persistent link: https://www.econbiz.de/10014246965