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Emotions as social entities : interpersonal functions and effects of emotion in organizations
Hareli, Shlomo
;
Rafaeli, Anat
;
Parkinson, Brian
- In:
Research companion to emotion in organizations
,
(pp. 349-359)
.
2008
Persistent link: https://www.econbiz.de/10003761721
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The social dimension of service interactions : observer reactions to customer incivility
Henkel, Alexander P.
;
Boegershausen, Johannes
;
Rafaeli, Anat
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 120-134
Persistent link: https://www.econbiz.de/10011684838
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