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Consumer revenge using the Internet and social media : an examination of the role of service failure types and cognitive appraisal processes
Obeidat, Zaid Mohammad Ibrahim; Xiao, Sarah Hong; Iyer, … - In: Psychology & marketing 34 (2017) 4, pp. 496-515
Persistent link: https://www.econbiz.de/10011674019
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Social media revenge : a typology of online consumer revenge
Obeidat, Zaid Mohammad Ibrahim; Xiao, Sarah Hong; Al … - In: Journal of retailing and consumer services 45 (2018), pp. 239-255
Persistent link: https://www.econbiz.de/10011930025
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From impression to expression : how warmth and competence in relaxing and challenging activities shape pleasure and eWOM
Su, LuJun; Wang, Xiushan; Lin, Zhibin; Xiao, Sarah Hong - 2025
Persistent link: https://www.econbiz.de/10015372964