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Online mental healthcare platforms have flourished during the COVID-19 pandemic, but the media choice in online physician-patient interactions has still been a conundrum for all stakeholders. As an essential service design element, communication media could affect patient revisit, which in turn...
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This paper studies the impact of short-term introductory incentives on new users' retention and contribution in online communities. We draw on a policy change in a large online health community to compare new physicians who are affected by the policy versus those who are not. Based on the...
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