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Customer knowledge management : leveraging soft skills to improve customer focus
Sain, Soumit; Wilde, Silvio - 2014
Persistent link: https://www.econbiz.de/10010473642
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Customer Knowledge Management : Leveraging Soft Skills to Improve Customer Focus
Sain, Soumit - 2014
Knowledge Management Today -- Review of Soft Skills Within Knowledge Management -- Soft Skills Within Customer Knowledge Management and Their Impact on Customer Focus -- Analysis and Evidence -- Soft Skill Drivers for Successful CKM -- Appendix.
Persistent link: https://www.econbiz.de/10014020669