We study the question of whether a software vendor should allow users of unlicensed (pirated) copies of a software product to apply security patches. We present a joint model of network software security and software piracy and contrast two policies that a software vendor can enforce: (i)...

We study the effect of user incentives on software security in a network of individual users under costly patching and negative network security externalities. For proprietary software or freeware, we compare four alternative policies to manage network security: (i) Consumer self patching (where...

Software producers are making greater use of customer error reporting to discover defects and improve the quality of their products. We study how software development differences among producers (e.g., varying levels of process maturity) and software class and functionality differences (e.g.,...

In enterprise software markets, firms are increasingly using services-based business models built on open-source software (OSS) to compete with established, proprietary software firms. Because thirdparty firms can also strategically contribute to OSS and compete in the services market, the...