Heras Saizarbitoria, Iñaki; Arana Landín, Germán; … - In: European Business Review 18 (2006) 2, pp. 114-131
Purpose – This paper aims to analyse and show the influence on European companies' performance of the two most important models for quality management (QM) practice popularised in recent years: the ISO 9000 and the European Foundation for Quality Management models. Design/methodology/approach...