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Diffusion of quality standards in the hospitality sector
Alonso-Almeida, María del Mar; Marimon, Frederic; … - In: International journal of operations & production … 33 (2013) 5, pp. 504-527
Persistent link: https://www.econbiz.de/10009749429
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Impact of e-Quality and service recovery on loyalty : a study of e-banking in Spain
Marimon, Frederic; Petnji Yaya, Luc Honore; Casadesús, … - In: Total quality management & business excellence : an … 23 (2012) 7, pp. 769-787
Persistent link: https://www.econbiz.de/10009625471
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Certification intensity level of the leading nations in ISO 9000 and ISO 14000 standards
Marimon, Frederic; Casadesús, Martí; Heras, Iñaki - In: International journal of quality & reliability management 27 (2010) 9, pp. 1002-1020
Persistent link: https://www.econbiz.de/10008748993
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The future of standardised quality management in tourism : evidence from the Spanish tourist sector
Casadesús, Martí; Marimon, Frederic; Alonso, Mar - In: The service industries journal 30 (2010) 13/14, pp. 2457-2474
Persistent link: https://www.econbiz.de/10008809577
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Purchasing behaviour in an online supermarket : the applicability of E-S-QUAL
Marimon, Frederic; Vidgen, Richard; Barnes, Stuart; … - In: International journal of market research : JMRS ; the … 52 (2010) 1, pp. 111-129
Persistent link: https://www.econbiz.de/10003944393
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Analysis of training programs related to quality management system : the Spanish case
Petnji Yaya, Luc Honore; Marimon, Frederic; Llach, Josep; … - In: International journal of quality & reliability management 34 (2017) 2, pp. 216-230
Persistent link: https://www.econbiz.de/10011624583