Purpose – The purpose of this paper is to trace the development of a methodology for identification of stakeholders, their demands, wants and expectations. Design/methodology/approach – Within the public eldercare, data were collected by means of participant observations to assess the...

Purpose – The purpose of this paper is to discuss the ongoing development of quality management, and whether the concepts being discussed can be agreed – and what influence this might have on the quality movement and quality practice. Design/methodology/approach – Literature review and...