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The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore; Marimon, Frederic; Casadesús, … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
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Certification intensity level of the leading nations in ISO 9000 and ISO 14000 standards
Marimon, Frederic; Casadesús, Martí; Heras, Iñaki - In: International journal of quality & reliability management 27 (2010) 9, pp. 1002-1020
Persistent link: https://www.econbiz.de/10008748993
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The future of standardised quality management in tourism : evidence from the Spanish tourist sector
Casadesús, Martí; Marimon, Frederic; Alonso, Mar - In: The service industries journal 30 (2010) 13/14, pp. 2457-2474
Persistent link: https://www.econbiz.de/10008809577
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ISO 9000 and ISO 14000 standards : a projection model for the decline phase
Marimon, Frederic; Heras, Iñaki; Casadesús, Martí - In: Total quality management & business excellence : an … 20 (2009) 1/2, pp. 1-21
Persistent link: https://www.econbiz.de/10003858699
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Benefits of ISO 20000 IT service management certification
Cots, Santi; Casadesús, Martí; Marimon, Frederic - In: Information systems and e-business management : ISeB 14 (2016) 1, pp. 1-18
Persistent link: https://www.econbiz.de/10011672229
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Motivations and benefits of quality management systems in social services : mediation of the implementation process
Marimon, Frederic; Melão, Nuno; Bastida, Ramon - In: Total quality management & business excellence 32 (2021) 7, pp. 693-718
Persistent link: https://www.econbiz.de/10012513920