Castello Dalmau, Jordi; Gimenez, Gerusa; Castro, Rodolfo de - In: Journal of industrial engineering and management : JIEM 9 (2016) 5, pp. 1090-1106
Purpose: In the last three decades, thousands of companies around the world have embraced the ISO 9001 standard in their quest to improve company performance and customer satisfaction. In recent literature, a number of authors have identified different "levels" of ISO 9001 implementation. This...
