Casadesús, Martí; Karapetrovic, Stanislav - In: International Journal of Operations & Production Management 25 (2005) 6, pp. 580-596
Purpose – Seeks to analyze changes in the perceived benefits and costs of ISO 9000 implementation over time. Design/methodology/approach – Results of two surveys, performed in 1998 and 2002, with 283 and 399 Catalonian companies participating, respectively, are presented, compared and...