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Developing control charts in monitoring service quality based on the number of customer complaints
Chen, Kuen-Suan; Chang, Tsang-Chuan; Wang, Kung-Jeng; … - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 675-689
Persistent link: https://www.econbiz.de/10011305614
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The construction and application of Six Sigma quality indices
Chen, Kuen-Suan; Chen, Hsi-Tien; Chang, Tsang-Chuan - In: International journal of production research 55 (2017) 7/8, pp. 2365-2384
Persistent link: https://www.econbiz.de/10011648611
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Construction and fuzzy hypothesis testing of Taguchi Six Sigma quality index
Chen, Kuen-Suan; Chang, Tsang-Chuan - In: International journal of production research 58 (2020) 10, pp. 3110-3125
Persistent link: https://www.econbiz.de/10012265298