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The generalized c/μ rule for queues with heterogeneous server pools
Long, Zhenghua; Zhang, Hailun; Zhang, Jiheng; Zhang, … - In: Operations research 72 (2024) 6, pp. 2488-2506
Persistent link: https://www.econbiz.de/10015371481
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Technical note: asymptotically optimal control of omnichannel service systems with pick-up guarantees
Gao, Xuefeng; Huang, Junfei; Zhang, Jiheng - In: Operations research 72 (2024) 4, pp. 1739-1748
Persistent link: https://www.econbiz.de/10015045708