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Parametric forecasting and stochastic programming models for call-center workforce scheduling
Gans, Noah; Shen, Haipeng; Zhou, Yong-Pin; Korolev, Nikolay - In: Manufacturing & service operations management : M & SOM 17 (2015) 4, pp. 571-588
Persistent link: https://www.econbiz.de/10011388043
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Can customer arrival rates be modelled by sine waves?
Chen, Ningyuan; Gürlek, Ragıp; Lee, Donald K. K.; … - In: Service science 16 (2024) 2, pp. 70-84
Persistent link: https://www.econbiz.de/10014564195
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Modeling and forecasting call center arrivals : a literature survey and a case study
Ibrahim, Rouba; Ye, Han; L'Ecuyer, Pierre; Shen, Haipeng - In: International journal of forecasting 32 (2016) 3, pp. 865-874
Persistent link: https://www.econbiz.de/10011621847
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Time-varying many-server finite-queues in tandem : comparing blocking mechanisms via fluid models
Zychlinski, Noa; Momčilović, Petar; Mandelbaum, Avishai - In: Operations research letters 46 (2018) 5, pp. 492-499
Persistent link: https://www.econbiz.de/10011936681
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Erlang-S : a data-based model of servers in queueing networks
Azriel, David; Feigin, Paul D.; Mandelbaum, Avishai - In: Management science : journal of the Institute for … 65 (2019) 10, pp. 4607-4635
Persistent link: https://www.econbiz.de/10012118086