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The co-production of service : modeling services in contact centers using hawkes processes
Daw, Andrew; Castellanos, Antonio; Yom-Tov, Galit B.; … - In: Management science : journal of the Institute for … 71 (2025) 3, pp. 2635-2656
Persistent link: https://www.econbiz.de/10015412442
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Erlang-S : a data-based model of servers in queueing networks
Azriel, David; Feigin, Paul D.; Mandelbaum, Avishai - In: Management science : journal of the Institute for … 65 (2019) 10, pp. 4607-4635
Persistent link: https://www.econbiz.de/10012118086
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Time-varying many-server finite-queues in tandem : comparing blocking mechanisms via fluid models
Zychlinski, Noa; Momčilović, Petar; Mandelbaum, Avishai - In: Operations research letters 46 (2018) 5, pp. 492-499
Persistent link: https://www.econbiz.de/10011936681