A unique controlled field experiment investigates order picking performance (in terms of productivity and quality). We examined three manual picker-to-parts order picking methods (parallel, zone, and dynamic zone picking) under two different incentive systems (competition- based versus...

Warehouse operations are rapidly becoming more robotized to increase performance and cut costs. One important new way of working is in collaboration between humans and robots. However, even though humans and their behavior remain essential for operational performance, human factors in...