Jones, Keith; Kaluarachchi, Yamuna - In: Benchmarking: An International Journal 15 (2008) 2, pp. 124-136
benchmarking and key performance indicators (KPIs) to monitor a major UK social house building innovation (change) programme. The … innovation programme sought improvements to both the quality of the house product and the procurement process. Design … relationships within the innovation programme. Findings – The inherent competition between consortium members; the complexity of the …