Purpose – This paper seeks to elaborate the reasons why quality management programs (QMPs) frequently fail to produce the intended results, and to demonstrate how QMPs could be effectively institutionalised in an organisational setting. Design/methodology/approach – A survey of literature...

This study examines how science and technologycenters (STCs) formulate their research strategies. STCs are relatively newNational Science Foundation-funded research organizations that providetechnology transfer linkage between universities and industrial sectors. Because little is known about...