Front cover -- Contents -- Notices -- Trademarks -- Preface -- The team that wrote this redbook -- Become a published author -- Comments welcome -- Chapter 1. Business Service Management with IBM Tivoli Business Systems Manager -- 1.1 Business Service Management -- 1.1.1 Concepts -- 1.1.2 IT...

Front cover -- Contents -- Figures -- Tables -- Notices -- Trademarks -- Preface -- The team that wrote this redbook -- Become a published author -- Comments welcome -- Part 1 Concept and planning -- Chapter 1. Introduction to business systems management -- 1.1 Business systems management -- 1.2...