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The effective management of technology as a source of competitive advantage is of vital importance for many organisations. It is necessary to understand, communicate and integrate technology strategy with marketing, financial, operations and human resource strategies. This is of particular...
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This paper describes research on the resources that underlie a manufacturing company’s service competence in its most established product group. Published methods for identifying and assessing resources are reviewed and, based on current theory, improvements are developed, tested and...
Persistent link: https://www.econbiz.de/10014789617
Describes the development and testing of a framework which can assist in the process of designing performance measures. Grounds the framework in the relevant literature and explains how it was developed and tested through a series of action research projects involving collaborators primarily...
Persistent link: https://www.econbiz.de/10014790777