Notes that the insurance broking industry is unattractive and subject to long‐term change. Cites factors contributing to this such as industry saturation, low entry barriers and low product differentiation. Notes expected responses to such conditions, including those from the large,...

The paper considers the need for an evolution in managerial skills in the twenty‐first century, and considers the required change in the nature of business schools and management development. Considering the history of management development in the UK and overseas, the paper uses the case...