Purpose – This paper aims to describe key issues at macro and micro levels which impact – and affect – sales training activities and facilitation for “successful selling” in the contemporary economic climate. Design/methodology/approach – This paper reports presentations from key...

Purpose – An outline of the 2015-2016 industry benchmark report produced by Towards Maturity, a benchmarking research company that provides independent advice and support to help organisations use learning technologies to accelerate business performance. The purpose of this paper is to examine...