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Service innovation : a comparative study of US and Indian service firms
Thakur, Ramendra; Hale, Dena - In: Journal of business research : JBR 66 (2013) 8, pp. 1108-1123
Persistent link: https://www.econbiz.de/10009756185
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Technological opinion leadership : the role of personal innovativeness, gadget love, and technological innovativeness
Thakur, Ramendra; Angriawan, Arifin; Summey, John H. - In: Journal of business research : JBR 69 (2016) 8, pp. 2764-2773
Persistent link: https://www.econbiz.de/10011506872
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Consumers' decision-making self-efficacy for service purchases : construct conceptualization and scale
Hale, Dena; Thakur, Ramendra; Riggs, John; Altobello, … - In: The journal of services marketing 36 (2022) 5, pp. 637-657
Persistent link: https://www.econbiz.de/10013407580
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Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.; Thakur, Ramendra - In: The journal of services marketing 38 (2024) 3, pp. 301-311
Persistent link: https://www.econbiz.de/10014515626