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The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo; Ok, Chihyung; Gwinner, Kevin Patrick - In: The service industries journal 30 (2010) 7/8, pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
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Value-driven customer share of visits
Kim, Wansoo; Ok, Chihyung; Canter, Deborah D. - In: The service industries journal 32 (2012) 1/2, pp. 37-58
Persistent link: https://www.econbiz.de/10009427715
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Association meeting participation : a test of competing models
Lee, Myong Jae; Back, Ki-joon - In: Journal of travel research : a quarterly publication of … 46 (2008) 3, pp. 300-310
Persistent link: https://www.econbiz.de/10003673211
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Influencing factors on restaurant customers' revisit intention : the roles of emotions and switching barriers
Han, Heesup; Back, Ki-joon; Barrett, Betsy - In: International journal of hospitality management 28 (2009) 4, pp. 563-572
Persistent link: https://www.econbiz.de/10003875799
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Family restaurant brand personality and its impact on customer's eMotion, satisfaction, and brand loyalty
Lee, Yong-ki; Back, Ki-joon; Kim, Jin-young - In: Journal of hospitality & tourism research : JHTR ; the … 33 (2009) 3, pp. 305-328
Persistent link: https://www.econbiz.de/10003879481
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Reexamination of attendee-based brand equity
Lee, Jin-soo; Back, Ki-joon - In: Tourism management : research, policies, practice 31 (2010) 3, pp. 395-401
Persistent link: https://www.econbiz.de/10003941647
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Attendee-based brand equity
Lee, Jin-soo; Back, Ki-Joon - In: Tourism management : research, policies, practice 29 (2008) 2, pp. 331-344
Persistent link: https://www.econbiz.de/10003696019