Annamdevula, Subrahmanyam; Bellamkonda, Raja Shekhar - In: Journal of Modelling in Management 11 (2016) 2, pp. 488-517
Purpose This paper attempts to develop and validate a service quality instrument called HiEduQual to measure the perceived service quality of students in higher education institutions. This paper aims to propose a structural model by examining the theoretical and empirical evidences on the...
