This paper outlines the key events and changes which have resulted in the transformation of the RHP Bearings Blackburn foundry from potential closure to a successful business unit within the NSK‐RHP European operation. It deals with aspects such as people development, policy deployment,...

In the second of a three‐part series on Japanese success, suggests that Japan′s success is due to its total commitment to quality. Asserts that total quality control is the qualifying criterion in their home market. Contends that the central core of TQC is quality assurance in all aspects of...