This third edition provides operations management students, academics, and professionals with a fully up-to-date, practical and comprehensive sourcebook in the science of distribution and Supply Chain Management (SCM). Its objective is not only to discover the roots and detail the techniques of...

It is almost impossible to conceive of the concept and practical application of supply chain management (SCM) without linking it to the enabling power of today's information technologies. Building upon the foundations of the first edition, Introduction to Supply Chain Management Technologies,...

chapter 1 The.Revolution.in.Customer.Management Becoming Intimate with Today’s Customer -- chapter 2 Learning.to.Grow.and.Prosper.in.a.Global.Economy Realities of Supply Chain Management in the Twenty-First Century -- chapter 3 The.Enabling.Power.of.Supply.Chains Leveraging the Process Value...