"Product design touches every aspect of modern life, determining the form and function of the products and technologies that we use every day. Product design is not just concerned with the appearance and functionality of products; it has an important role in determining the cost, pricing, risk...

Publisher's acknowledgements -- About the author -- Preface -- Logistics, the supply chain and competitive strategy -- Delivering customer value -- Measuring logistics costs and performance -- Matching supply and demand -- Creating the responsive supply chain -- Strategic lead-time management --...

"The intention behind this book, since its first edition, has always been to explore the ways in which organisations can better serve their customers and in so doing, improve the value they create. As markets become more competitive and the level of uncertainty increases, the challenge is how to...