Purpose – The aims of this paper are: to argue the role of Kelley's personal relationship theory (PRT) in explaining the maintenance and success of alliance outcomes; to argue the inclusion of communication between supply chain partners as a major component of relationship capital in addition...

Purpose – e‐Supply chains are fast becoming a reality. In order to manage such supply chains efficiently and effectively, traditional measures of supply chain performance are not adequate. The literature search revealed lack of measures and metrics for e‐supply chains. The purpose of this...

Purpose – Many researchers have stressed the importance of using the right measures and metrics to manage a supply chain efficiently and effectively and have developed them from different perspectives. The basic purpose of this paper is to consolidate the measures and metrics that have been...