Purpose – As traditional supply chains are increasingly becoming intelligent with more objects embedded with sensors and better communication, intelligent decision making and automation capabilities, the new smart supply chain presents unprecedented opportunities for achieving cost reduction...

Purpose – The purpose of this paper is to examine the relationships among supply chain management (SCM) practices and their impacts on firm financial and non‐financial performance. This paper contributes to SCM literature by exploring a structural model connecting the relationships among...

Now customer relationship marketing (CRM) solutions might be the hottest topic in business world. CRM impelled the growth of both B2B and B2C markets. But the issue is how to apply the cutting‐edge CRM solutions. Do people really understand what CRM is and why they should install CRM? The...