Douglas, Jackie; Muturi, David; Douglas, Alexander; … - In: The TQM Journal 29 (2017) 5, pp. 666-676
Purpose The purpose of this paper is to examine the role of organisational climate in readiness for change (RFC) with particular focus on Lean Six Sigma (LSS) and to develop and operationalise an instrument to measure organisational climate to determine the organisational readiness of the Kenya...