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Consumer values, the theory of planned behaviour and online grocery shopping

Hansen, Torben - In: International journal of consumer studies 32 (2008) 2, pp. 128-137

Persistent link: https://www.econbiz.de/10003717578

Managing consumer complaints: differences and similarities among heterogeneous retailers

Hansen, Torben; Wilke, Ricky; Zaichkowsky, Judith - In: International Journal of Retail & Distribution Management 38 (2010) 1, pp. 6-23

Purpose – The purpose of this paper is threefold: to examine complaint management among retailers in order to develop a typology of their strategic complaint management system; to develop a profile of each retailer group included in the typology using a set of key relevant variables (e.g....

Persistent link: https://www.econbiz.de/10014803458

Understanding consumer adoption of online grocery shopping: results from Denmark and Sweden

Hansen, Torben; Beckmann, Suzanne C. - In: Grocery e-commerce : consumer behaviour and business …, (pp. 97-121). 2005

Persistent link: https://www.econbiz.de/10003150143

Managing consumer complaints : differences and similarities among heterogeneous retailers

Hansen, Torben; Wilke, Ricky; Zaichkowsky, Judith Lynne - In: International journal of retail & distribution management 38 (2010) 1, pp. 6-23

Persistent link: https://www.econbiz.de/10003940588