Purpose – The purpose of this paper is to trace the development of a methodology for identification of stakeholders, their demands, wants and expectations. Design/methodology/approach – Within the public eldercare, data were collected by means of participant observations to assess the...

Purpose – The purpose of this paper is to present a study of how Six Sigma influences job satisfaction among employees at three large companies with manufacturing units in Sweden that have used different implementation strategies. Design/methodology/approach – The study was performed using a...

Describes a project focusing on the experiences of implementing a third‐party certified quality system in small (maximum 50 employees) Swedish organisation. The project consisted of a questionnaire to CEOs, and then a more comprehensive case study of selected organisations. Results show that...

In order to stay competitive most small and medium‐sized enterprises (SMEs) need to make decisions and improve their processes in a more efficient way. To manufacturing companies this is crucial not the least within the design and production phases. This means that a deeper understanding of...