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~subject:"Switching behaviour"
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Switching behaviour
Switching intention
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Consumer behaviour
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Konsumentenverhalten
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Benefit exchange
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Beziehungsmarketing
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Consumer behavior
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Customer retention
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Customer satisfaction
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Dienstleistungsqualität
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Dienstleistungssektor
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Hospitality
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Kundenzufriedenheit
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Membership
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Mobile communications
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Mobile phone
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Mobilkommunikation
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Mobiltelefon
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Private club
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Provider choice
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Relationship marketing
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Service industry
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Service quality
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Switching process
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Alternative attractiveness
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Attractiveness of tourism destinations
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Beschwerdemanagement
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Cable TV
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Cable television
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Complaint management
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Contractual service
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Correlation
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Customer service
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Customer value
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Data mining
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Decision tree
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Digitalisierung
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Chuang, Yi-Fei
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Dinh, Cong-Minh
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Lu, Wei-Min
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Tai, Yang-Fei
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Management research review
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ECONIS (ZBW)
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Punitive switching costs and behavioral responses in the context of contractual services
Chuang, Yi-Fei
;
Dinh, Cong-Minh
;
Lu, Wei-Min
- In:
Management research review
46
(
2023
)
11
,
pp. 1559-1584
Persistent link: https://www.econbiz.de/10014430793
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Research on customer switching behavior in the service industry
Chuang, Yi-Fei
;
Tai, Yang-Fei
- In:
Management research review
39
(
2016
)
8
,
pp. 925-939
Persistent link: https://www.econbiz.de/10011534320
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