The object of this paper is to show how – normally separate practices - can be linked together to support the performance management system in a balanced scorecard framework. The monitor and learn of the strategy evaluation and the feedback process is important for the company to be on track....

Purpose - This paper sets out to develop and illustrate a System Dynamics model based on the theory of the balanced scorecard and for future simulation scenarios. Design/methodology/approach - Based on a company we build a BSC model based on Vensim™ simulation software in order to construct a...