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A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza; Shahin, Arash; Shirouyehzad, Hadi; … - In: Total quality management & business excellence : an … 28 (2017) 3/4, pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
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Ranking the branches of a private bank through the service quality gap approach and by using multi criteria decision making
Tavakoli, Mohammad Mehdi; Shirouyehzad, Hadi - In: International journal of productivity and quality … 12 (2013) 3, pp. 327-344
Persistent link: https://www.econbiz.de/10009788052
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Application of PCA/DEA method to evaluate the performance of human capital management : a case study
Tavakoli, Mohammad Mehdi; Shirouyehzad, Hadi - In: Inventi impact: emerging economies (2014) 4, pp. 256-275
Persistent link: https://www.econbiz.de/10010486636
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Performance evaluation of organisational units based on key performance indicators with agility approach by using MADM, QFD : a case study in Darakar Company
Shirouyehzad, Hadi; Rafiei, Farimah Mokhatab; … - In: International journal of productivity and quality … 17 (2016) 2, pp. 198-214
Persistent link: https://www.econbiz.de/10011498229
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Ranking electronic customer complaints by FMEA and TOPSIS with a case study in Isfahan Province Gas Company
Shahin, Arash; Khodadady, Zahra; Shirouyehzad, Hadi - In: International journal of process management and … 5 (2015) 1, pp. 19-36
Persistent link: https://www.econbiz.de/10011403970